SHIPPING POLICY

Order Processing and Shipping Timeline

Orders will be processed and shipped out within 1-3 days, Mondays-Fridays, 9am-5pm only (EST).

Orders placed during weekends, holidays, and outside the mentioned timeframe will be processed on the next working day.

We use the national carriers, USPS (for orders to be shipped to the US), and Canada Post (for orders to be shipped within Canada). Delivery timelines are according to USPS and Canada Post and standard shipping standards.

You will receive a tracking number once your order has shipped.

Shipping Costs

We offer FREE STANDARD SHIPPING on all orders. Delivery timelines are subject to USPS/ Canada Post standards.

For other shipping options, Canada Post* rates will apply. Costs will be calculated upon check-out.

* Canada Post will transfer US-bound shipments to USPS. USPS tracking numbers will be supplied for these upon checkout.  

RETURN POLICY

Order Cancellation

You may cancel an order if we have not shipped it out yet. Unfortunately, the order cannot be cancelled once shipped.

You may, however, opt to return the product. Please view instructions/ conditions below.

Returns

Any product purchased from this site may be returned for a full refund within 30 days of purchase date. Product must be unused/ unopened and in its original packaging to be eligible for a refund.

Please send us a message at info@ivotechnologies.com to initiate the return process. Include your Order/ Invoice Number and reason for the return. Original shipping charges are non-refundable and you will be responsible for return shipping charges, unless the product is being returned due to factory defect.

Please ship the product, along with the original invoice to:

USA
IVO Technologies – DGIN Intl. Corp.
Unit 5 - 2045 Niagara Falls Blvd. SE # 46091
Niagara Falls NY 14304
United States

Canada
IVO Technologies – DGIN Intl. Corp.
6810 Kitimat Road Unit 17
Mississauga ON L5N 5M2

For your protection and convenience, please consider using a traceable shipping service. We will not be responsible for items lost in transit or are deemed undeliverable by the carrier.

Your refund will be processed once your return is received and inspected. It will be applied to your original mode of payment.


Exchanges (if applicable)

We will replace items if they are defective within the warranty period (1 year for SB151 valve body and 30 days for the C151 refill cartridge).

Please send us an email at info@ivotechnologies.com to initiate the return/ exchange process. Include your Order/ Invoice Number and details about the defect. Product must be packaged properly (to prevent potential damage during transit) to be eligible for an exchange.

Original shipping charges are non-refundable. We will, however, send you a prepaid shipping label so you may return the product to us at:

USA
IVO Technologies – DGIN Intl. Corp.
Unit 5 - 2045 Niagara Falls Blvd. SE # 46091
Niagara Falls NY 14304
United States

Canada
IVO Technologies – DGIN Intl. Corp.
6810 Kitimat Road Unit 17
Mississauga ON L5N 5M2

We will also ship to you the exchange item free of charge.

We will notify you once your item is received and inspected. Please allow 5-7 working days from receipt date to process the exchange.