RETURN POLICY

1. Returns

Any product purchased from this site may be returned for a full refund within 30 days of purchase date. Product must be unused/ unopened and in its original packaging to be eligible for a refund.

Please send us a message at info@ivotechnologies.com to initiate the return process. Include your Order/ Invoice Number and reason for the return. Original shipping charges are non-refundable and you will be responsible for return shipping charges, unless the product is being returned due to factory defect or damage.

Please ship the product, along with the original invoice to:

6810 Kitimat Road Unit 17
Mississauga ON L5N 5M2
Canada

For your protection and convenience, please consider using a traceable shipping service. We will not be responsible for items lost in transit or are deemed undeliverable by the carrier.

Your refund will be processed once your return is received and inspected. It will be applied to your original mode of payment.

2. Exchanges (if applicable)

We will replace items if they are defective or damaged

Please send us an email at info@ivotechnologies.com to initiate the return/ exchange process. Include your Order/ Invoice Number and details about the defect/ damage. Product must be in its original packaging to be eligible for an exchange.

Original shipping charges are non-refundable. We will, however, send you a prepaid shipping label to return the product to us at:

6810 Kitimat Road Unit 17
Mississauga ON L5N 5M2
Canada.

We will also ship to you the exchange item free of charge.

Please ship the product, along with the original invoice, to: 6810 Kitimat Road
Unit 17, Mississauga ON L5N 5M2, Canada. For your protection and
convenience, please consider using a traceable shipping service. We will not be
responsible for items lost in transit or are deemed undeliverable by the carrier.

We will notify you once your item is received and inspected. Please allow 5-7 working days from receipt date to process the exchange.